Frequently Asked Questions
What areas do you deliver to?
We are based in West Cornforth near Durham however we cover the majority of County Durham and the North East including Ferryhill, Bishop Auckland, Darlington, Shildon, Newton Aycliffe, Aycliffe Village, School Aycliffe, Spennymoor, Durham, Bowburn, Coxhoe, Kelloe, Wheatley Hill, Cassop, Chilton, Sedgefield, Chester le Street, Gateshead, Catterick and every where in between.
Do I need to pay a deposit?
Yes, we require a deposit on all of our bookings. We require a minimum of £30 however for bookings over £200 a 25% deposit is required. Deposits must be received within 48 hours to secure your booking.
How and when do I pay the remaining balance?
Once your deposit has been paid then the remaining balance for your booking can be paid in cash on delivery, unless you would rather pay in full before your hire date, this can be paid via bank transfer or cheque.
The balance for weddings would need to be paid in full at least 7 days prior to the booking date.
How do I book?
You can book by selecting the 'Check Availability' or 'Book Now' button on the equipment you'd like to book and fill in the simple online booking form. Alternatively you can send an enquiry through the contact us page, email us directly at info@party-time-inflatables-durham.co.uk or find us on Facebook @partytime inflatables.
Once we have all of your details we will send you an email invoice to pay your deposit, once we have received your deposit we will send another email to confirm your booking.
Do I pay cancellation fees?
We do not require adverse weather cancellation fees. Although many of our outdoor inflatables do have rain covers attached, if the weather is too bad you can cancel on the day (subject to our discretion) as long as at least two hours notice is given by calling us on 07748 469589.
If you cancel your booking due to adverse weather then your deposit / payment can be transferred to another date once within 6 months of the original hire date. If just the deposit was paid for your original booking, the balance will be due in full to transfer your booking to another date. If you do not wish to transfer your booking to another date your original deposit / payment will be forfeited.
Cancellations:
Bookings up to £399...
Cancellations within 7 days of the hire date are subject to a 25% charge of the total hire charge. This is to cover costs already laid out for your booking such as admin fees, the reserving of the equipment for your event which is unlikely to get hired out now and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
Cancellations within 48 hours of the hire date are subject to a 50% charge of the total hire charge. This is to cover costs already laid out for your booking such as admin fees, the reserving of the equipment for your event which is highly unlikely to get hired out now, the testing and organising of your entertainment, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
Cancellations within 4 hours of the delivery time or upon delivery will be subject to 100% charge of the total hire charge. This is to cover costs already laid out for your booking such as admin fees, reserving the equipment for your event, the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.
This includes cancelling due to the equipment not fitting - All sizes, dimensions & ground types are clearly displayed on our website. Should we arrive on the day and the items not fit in your chosen venue or event area or the ground be deemed unsuitable, your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking mentioned above. No exceptions. We will try our best to provide an alternative or accommodate the relocation of the entertainment, however, our event staff will only have a finite amount of time allocated to your booking and must keep a tight schedule in order not disrupt other bookings on that day. All payments made will be treated as a booking fee and not a deposit and as such, non refundable.
Bookings of £400 and over...
Unfortunately all orders over the value of £400 are subject to a 50% cancellation fee regardless of when the order or cancellation is made due to the large amount of preparation and event management that will have taken place already that must be recovered. Should your order be cancelled within 24 hours your event then your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not. All payments made will be treated as a booking fee and not a deposit and as such, nonrefundable.
If you cancel within the time scales above then your cancellation amount will include deposit amount paid.
E.g. If you hire an inflatable for £100 and pay £15 deposit (leaving £85 to pay on the day) then you cancel within 24 hours of the hire date you will incur a 50% charge of the total hire charge, which will mean there is £35 to pay for the cancellation as you already paid £15 deposit.
Please note: It is the hirers responsibility to check the space required for their chosen inflatable and ensure there is enough space provided, this includes the ceiling height to the lowest part in indoor venues. All sizes are written on each inflatable description. On delivery, if the inflatable will not fit in the space provided the hirer will still be charged the total outstanding amount of the hire. We cannot be held responsible if the inflatable does not fit. All required sizes are clearly shown on each description.
Do I pay the same price however long I hire for?
In short yes. We charge the same price for up to 6 hours hire unless otherwise stated on the individual items. As it is the same work involved, delivery costs, insurance etc.
Does the inflatable have to be on grass?
No, most of our bouncy castles and inflatables can be put on certain hard standing areas such as concrete or tarmac. However this does incur an additional £10 charge for this.
Bouncy castles by law require to be anchored down with at least 163kg of weight on each anchor point. Small bouncy castles have a minimum of 6 anchor points meaning a small castle requires 978kg of weight. On grass this is easily obtained by knocking large pegs into the ground. However obviously this cannot be done on hard standing.
The only way to achieve this is by using sand bags however this is not viable to carry almost 1 tonne of weight per castle. Instead we drill 6 x 10mm holes and bolt the castle into the ground.
This is the only safe and realistic way to obtain the specified weight needed to ensure the castle is set up safely.
Afterwards the holes are then filled with mastic to ensure the weather doesn’t damage your area.
We can also setup on slabs or block paving however this does mean we would need to remove the slabs or block where we need to place the anchor pegs.
What time is your latest collection?
Our latest collection time is 19:00 throughout the year.
Alternatively all of our equipment is available for overnight hire for an extra £30, it must be in a securely locked, rear garden or be an indoor hire.