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What areas do you deliver to?
We are based in Ferryhill near Bishop Auckland, Co. Durham. We cover most of Co. Durham and the North east including Ferryhill, Bishop Auckland, Darlington, Shildon, Newton Aycliffe, Aycliffe Village, School Aycliffe, Spennymoor, Durham, Bowburn, Coxhoe, Sunderland and every where in between.
Do I need to pay a deposit?
Yes, we require a minimum of £15 deposit on all of our bookings. Deposits can be paid via PayPal or bank transfer and must be received within 48 hours to secure your booking.
How and when do I pay the remaining balance?
Once your deposit has been paid then the remaining balance for your booking can be paid in numerous ways.
If you would rather pay the remaining beforehand, it can be paid via bank transfer (at least 48 hours before the booking date) or via cheque, we must receive any cheques at least 7 days before the hire date. Alternatively payment can be made cash on delivery of the equipment.
How do I book?
You can book by sending an enquiry through the website on the chosen product. Or email us directly at firstname.lastname@example.org or finding us on facebook @partytime inflatables. Or calling us on 07813 210255 or 07845 689903.
Once we have all of your details we will send you an email invoice to pay your deposit, once we have received your deposit we will send another email to confirm your booking.
Do I pay cancellation fees?
We do not require wet weather cancellation fees. Although most of our outdoor equipment does have rain covers attached if the weather is too bad you can cancel on the day as long as you give us at least an hours notice by calling us on 07813 210255.
If you cancel on the day due to wet weather then your deposit can be transferred to another date within 12 months of the original hire date.
We do charge 25% of the booking if you cancel within 7 days of the booking date. Cancellations within 4 hours or upon delivery will be met with 100% of the booking cost.
Do I pay the same price however long I hire for?
In short yes. We charge the same price for 2 hours or for 7 hours unless otherwise stated on the individual items. As it is the same work involved, delivery costs, insurance etc.
Does the bouncy castle have to be on grass?
No our bouncy castle can be put on certain hard standing areas such as concrete or tarmac. However this does incur an additional £10 charge for this.
Bouncy castles by law require to be anchored down with at least 163kg of weight on each anchor point. Small bouncy castles have a minimum of 6 anchor points meaning a small castle requires 978kg of weight. On grass this is easily obtained by knocking large pegs into the ground. However obviously this cannot be done on hard standing.
The only way to achieve this is by using sand bags however this is not viable to carry almost 1 tonne of weight per castle. Instead we drill 6 x 10mm holes and bolt the castle into the ground.
This is the only safe and realistic way to obtain the specified weight needed to ensure the castle is set up safely.
Afterwards the holes are then filled with mastic to ensure the weather doesn’t damage your area.
We can also setup on slabs or block paving however this does mean we would need to remove the slabs or block where we need to place the anchor pegs.
What time is your latest collection?
Our latest outdoor collection time varies throughout the year. Earlier in winter, later in summer. Just basically due to what time it gets dark and damp to keep the castles in top notch condition.
Our latest outdoor collection in summer in 19:00 and our latest indoor collection throughout the year is 20:00 pm. We do offer later collection between 19:00 - 21:00 for £50 extra.
Alternatively our adult inflatables are available for overnight hire for an extra £30, they must be in a securely locked, rear garden or indoors. Please note we do not allow any over night hire on licensed premises.
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Bouncy Castle Hire Durham