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We require a minimum £15 deposit to secure your booking. Payment can be made via PayPal or bank transfer and must be received within 48 hours to secure your booking date. Once your deposit is paid that amount will be deducted from your final payment. (When paying your deposit via PayPal please ensure the 'subject' is your name, hire date and booking ID otherwise I won't know who it is from)
Please note: The deposit amount is per booking and not for each inflatable/equipment you book.
Your deposit is non refundable however can be transferred if you wish to change your hire date or equipment.
Once we have received your enquiry to book we will email an invoice for you to pay your deposit then once we have received your deposit your booking will be confirmed by another email. If we DO NOT receive your deposit within 48 hours the equipment you wanted to book will become available for others to book.
If your booking is due to be outdoors and bad weather conditions occur on your hire day (heavy rain/high winds etc) we may need to cancel your booking due to health and safety risks, if this occurs then your deposit can be transferred to another date within 12 months of your hire date.
The remaining balance is to be paid on the day and must be made to the driver on delivery of the equipment in cash. We do not accept cheques or cards on the day of the hire.
If you wish to pay the remaining balance before your hire date this can be paid via bank transfer or cheque and must must be received at least 7 days prior to the booking date. Please call us on 07813 210255 to arrange this.
Payment for wedding hire must be received at least 7 days before your hire date. We will also post a disclaimer form to you before the day which must be read, signed and returned to us which we must receive before your hire date. This is to make it easier for both parties and to ensure your day runs as smoothly as possible.
Cancellations within 7 days of the hire date are subject to a 25% charge of the total hire charge.
Cancellations within 24 hours of the hire date are subject to a 50% charge of the total hire charge.
Cancellations within 4 hours of the delivery time or upon delivery will be subject to 100% charge of the total hire charge.
Canellations can be made on the day of hire if wet weather occurs (subject to our discretion) as long as at least 1 hours notice is given by calling us on 07813 210255
If you cancel within the time scales above then your cancellation amount will include deposit amount paid.
E.g. If you hire an inflatable for £100 and pay £15 deposit (leaving £85 to pay on the day) then you cancel within 24 hours of the hire date you will incur a 50% charge of the total hire charge, which will mean there is £35 to pay for the cancellation as you already paid £15 deposit.
Please note: It is the hirers responsibility to check the space required for their chosen inflatable and ensure there is enough space provided, this includes the ceiling height to the lowest part in indoor venues. All sizes are written on each inflatable description. On delivery, if the inflatable will not fit in the space provided the hirer will still be charged the total outstanding amount of the hire. We cannot be held responsible if the inflatable does not fit. All required sizes are clearly shown on each description.
Please note: Safety is our number 1 priority at all times. We reserve the right to refuse a hire for any reason if we feel health and safety law will be breached in any way. Our staff are fully trained in the safe use of inflatables and their say is final.
The weather plays a large factor in outdoor hires, in certain circumstances we may need to cancel a hire on the day due to bad weather ie. extreme rain or wind. Please see the next section for an explanation on anchorage and wind speeds:
The European standard 4.2.1 Anchorage
The inflatable shall be provided with an anchorage and/or ballast system and any necessary accessories enabling the inflatable to be securely fixed to the ground. Each inflatable shall have at least six anchorage
The number of anchorage points shall be calculated in accordance with Annex A. They shall be distributed
around the perimeter of the inflatable (see also 4.2.3) and shall be fitted with metal ends. The maximum wind-
speed in which inflatables shall be used outdoors is 38 km/h (Force 5 on the Beaufort Scale); see Annex B.
When used outdoors, the inflatable shall be secured to the ground, preferably with ground stakes where the
ground is suitable. Each anchorage point on the inflatable and all of the components of the anchorage and/or
ballast system, e.g. ropes, webbings, metal attachments, stakes, weights, shall withstand a force of 1 600 N.
The direction of the exerted force shall be at an angle to the ground of 30° to 45°. Ground stakes shall incline+away from the direction of the exerted force. Ground stakes shall be a minimum of 380 mm in length and a
minimum of 16 mm in diameter and their tops shall be rounded. The system shall expose no more than
25 mm of the stake above ground level (see Figure 3).
When the inflatable is used indoors, the anchorage and/or ballast system should be used, when necessary, to
Terms and Conditions of Hire
It is the responsibility of the person who is hiring this Bouncing Castle to ensure
that all possible steps are taken to avoid injury or damage to the Inflatable.
Please ensure that the following Safety Instructions are followed:
Each unit has an age limit. Please ensure no-one over this age uses the equipment.
No adults are to use this Bouncy Castle.(Childrens castles are usually 12 years, Adult castles are 70 years)
No food, drinks or chewing gum to be allowed on or near the Bouncy Castle which will avoid choking and mess (Please note if the Inflatable is collected in a dirty condition then the person hiring it will incur a cleaning charge)
All shoes, glasses, jewellery, badges and other sharp objects MUST be removed before using the Bouncy Castle.
No party poppers, coloured streamers or silly string to be used either on or near the Bouncy Castle. Only Snazaroo facepaints can be used on any of our inflatables.
No smoking, barbeques or fires within 20 metres of the Bouncy Castle.
Climbing, hanging or sitting on walls is DANGEROUS and must not be allowed at any time. It may also cause damage to the inflatable.
Users must remove their shoes before using the inflatables and put them back on when getting off the inflatable if they wish to use the inflatable again.
A responsible Adult over 18 years of age must supervise the Bouncy Castle at all times.
Always ensure that the Bouncy Castle is not overcrowded, and limit numbers according to the age and size of children using it. Each inflatable has the amount of uses printed onto it on the safety tag.
Try to avoid large and small Children from using it at the same time. Avoid more boisterous children using the inflatables at the same time as younger children.
Adults and children must not use any inflatable at the same time.
Please ensure children are not pushing, colliding, fighting or behaving in a manner likely to injure or cause harm to other children.
Do not allow anyone to bounce on the front safety step under any circumstances as a Child could easily bounce off the inflatable and get hurt. The step is there to aid users in getting on or off the inflatable!
Ensure that no-one with a history of back or neck problems is allowed on the Bouncy Castle at any time as indeed any Child who is feeling unwell or ill.
Do not allow anyone to be on the Bouncy Castle during inflation or deflation as this is highly DANGEROUS and could result in serious injury.
No pets, toys or sharp instruments to be allowed on or near the Bouncy Castle at any time.
Please ensure that Children are not attempting somersaults or back flips and are clothed appropriately. (We recommend sock are used, But no shoes to be worn on the inflatable)
Ensure that an area of 6 feet (2 metres) around the unit is completely clear of anything that may cause damage or injury to any persons or the inflatable.
The Bouncy Castle should not be used if it becomes wet on the jumping area.
In the event of heavy rain, it is strongly recommended that the Bouncy Castle be switched off. Any wetness, including bubbling (which is normal) can be dried with a towel once the rain has stopped.
In the event that the blower stops working, please ensure all users get off the inflatable immediately. Then please call us immediately.
Any damage or loss to the inflatables will result in the hirer being charged for the repair/ replacement in full and any associated costs including loss of hire etc.
Please note: It is the hirers responsibility to check the space required for their chosen inflatable and ensure there is enough space provided, this includes the ceiling height to the lowest part in indoor venues. All sizes are written on each inflatable description. On delivery, if the inflatable will not fit in the space provided the hirer will still be charged the total outstanding amount of the hire. We cannot be held responsible if the inflatable does not fit, All required size are clearly shown on each description.
On booking our equipment you are agreeing to abide by the terms and conditions above, you will also be required to sign a paper copy on the day on delivery of the equipment.
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Bouncy Castle Hire Durham